Return & Refund Policy

We want you to be thrilled with your Minnie & Bones product and we stand behind the quality of every item we make. If something does not meet your expectations or if you need to exchange it for a different size or style, please contact us so we can make it right.

 

RETURNS

To initiate a return, please send an email to support@minnieandbones.com

To be eligible for a return, your item must be unused, unwashed, and in the same condition in which you received it. 

  • Returns due to buyer's remorse is subject to a 30% restocking fee.
  • Returns received within 30 days of original ship date will be refunded in full, minus shipping charges
  • Returns received within 31-60 days of original ship date will receive store credit
  • We cannot accept returns after 60 days
  • Custom products are NOT eligible for refunds as they are made to order.
  • Due to rising shipping costs in international orders, buyers will be responsible for any shipping costs necessary and will also be charged the initial shipping cost of the order for any returns and exchanges.

Refunds are issued to the original form of payment and are processed within 5 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax. Shipping charges will NOT be refunded, unless the order was shipped with free shipping.

Customers are responsible for paying return and exchange shipping costs unless we sent an incorrect or damaged item, in which case we will provide a complimentary return label.

Dog beds are bulky, so to avoid costly return shipping costs, please double check that you have chosen the correctly sized bed before ordering.

EXCHANGES

While we don't offer direct exchanges, you can return any new, unused item for a refund and place an order for the new item that you would like instead. You will receive a coupon for free exchange shipping during the returns process.

 

Sunday,Monday,Tuesday,Wednesday,Thursday,Friday,Saturday
January,February,March,April,May,June,July,August,September,October,November,December
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